Privacy Policy

Who We Are

Prime Conveyancing Quotes is a trading name of Ricky Francis. The service is operated from 50 Hartley Avenue, Peterborough, PE1 5FT. Prime Conveyancing Quotes is a conveyancing quote request and introduction service. We are not a law firm and do not provide legal advice or conveyancing services.

Information We Collect

We collect the information you submit through our quote and complaint forms. This may include names, contact details, correspondence addresses, property addresses, purchase or sale details, mortgage information, transaction details and any information you choose to include in your message.

How We Use Your Information

We use your information to process your quote request, assess which type of provider may be suitable, share relevant quote request details with conveyancing providers in England and Wales, respond to complaints and keep records of enquiries handled through the website.

Lawful Basis

We normally rely on your consent to share your quote request with conveyancing providers because you actively ask us to arrange a quote and tick the consent boxes on the form. We may also rely on legitimate interests for keeping proportionate business records, handling complaints, preventing misuse of the website and improving the service.

Sharing Your Information

We may share your quote request with one or more solicitors, licensed conveyancers or conveyancing firms so they can contact you about a quote. We may also use service providers that help operate the website, receive form submissions, host the website or manage business records. You are under no obligation to instruct any provider introduced through this website.

Referral Fees

We may receive a referral fee, marketing fee or commission from a conveyancing provider if you make an enquiry, receive a quote or instruct a provider through our service. This should not create any obligation for you to instruct that provider. More information is available in our Referral Fee Disclosure.

How Long We Keep Information

We usually keep quote request records for up to 12 months. We may keep complaint, accounting or legal records for longer where reasonably needed for complaint handling, tax, legal, regulatory or record-keeping reasons.

Your Rights

You can ask for access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to processing and a copy of data you have provided where applicable. You can also withdraw consent for future sharing, although this will not affect sharing that has already taken place.

Security

We take reasonable steps to keep submitted information secure and only share it where needed to handle your enquiry, complaint or business records. No website or email system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through the forms.

Complaints

If your concern relates to this website or the handling of your enquiry, please use our complaint form. If your concern relates to legal advice or conveyancing work, please use the complaints procedure of the firm you instructed. You also have the right to complain to the Information Commissioner's Office about data protection concerns.